At Pulin Puri Hotel, we understand that travel plans may sometimes change. This Cancellation & Refund Policy outlines the terms and conditions regarding cancellations, modifications, and refunds for bookings made directly through our website, phone, or email.
By confirming a reservation with Pulin Puri Hotel, guests agree to the policy described below.
1. Booking Confirmation
All room reservations at Pulin Puri Hotel are subject to availability and confirmation by our reservation team.
A booking will be considered confirmed only after:
- Availability verification by our hotel team
- Confirmation provided by our reservation staff
- Guest confirmation of booking details
Guests are requested to carefully review booking details such as check-in date, check-out date, number of guests, and room type before confirming the reservation.
2. Cancellation Policy
If you need to cancel your reservation, please inform our team as early as possible.
Our cancellation guidelines are as follows:
- Cancellations made at least 48 hours before the check-in date may be eligible for modification or rescheduling, subject to room availability.
- Cancellations made within 48 hours of the check-in date may not be eligible for cancellation or refund.
- No-show bookings (when a guest does not arrive on the scheduled check-in date) may be treated as non-refundable.
The hotel reserves the right to evaluate cancellation requests based on the booking conditions.
3. Refund Policy
Refund eligibility depends on the timing of the cancellation and the terms of the reservation.
If a booking qualifies for a refund:
- The refundable amount will be processed through the original payment method, or
- Through another mutually agreed method with the guest.
Refund processing may take 5–10 business days, depending on the payment provider or bank.
Please note that processing timelines may vary depending on the payment gateway or financial institution involved.
4. Booking Modifications
Guests who wish to modify their reservation (such as changing the check-in date, check-out date, or room type) may contact our hotel team.
All modifications:
- Are subject to room availability
- Must be approved by hotel management
- May involve updated pricing depending on the revised dates or room category
We recommend contacting us as early as possible for any booking changes.
5. Third-Party Bookings
If a reservation is made through a third-party booking platform or travel agency, the cancellation and refund policies of that respective platform may apply.
Guests should contact the platform or agency directly regarding cancellation or refund requests.
6. Contact for Cancellation Requests
For any cancellation, modification, or refund inquiries, please contact us directly.
Pulin Puri Hotel
📞 Phone: 9828787502
📧 Email: info@pulinpurihotel.site
Our team will assist you with booking support and provide guidance regarding your reservation.
